Our Customer Charter
• We will ensure that every member of staff is responsible and accountable   for the quality of their work
• We will provide information that is clear, complete and accurate, either by   phone, online or by email, and will use Plain English where possible
• We will have a clear complaints procedure and will document, analyse,   investigate and respond to all complaints
• We will expect our staff to behave in a polite and professional way and   respect your rights at all times
• We will aim to continually improve our services and performance and   welcome any feedback that helps us do so

Our Environmental Policy
• We will only use materials which are sustainably farmed or manufactured
• We will strive to source materials and labour with the lowest possible   carbon footprint
• We will strive to become a carbon neutral and sustainable business

Our Ethical Policy
• We will commit to ethical practices within our business and ensure that we   deal with partners who have similar values

Our Privacy Policy
• We will treat all client information in accordance with the requirements of   the Data Protection Act and will not divulge any information to third parties